EXCHANGES
If you purchased an item in a certain size and it doesn't fit, then we allow for an exchange to take place. Provided the original item is still unworn and in its original packaging.
1) Online process - Contact us at unseengrail@gmail.com.
2) In store process - Bring the old item to our store and we will have the exchange completed on that day for you.
Please note: We only accept exchanges within 7 days from the purchase date.
RETURNS & REFUNDS
We allow for returns/refunds if the item has a factory defect. Under no other condition do we allow for a refund/return. Due to the nature of our business. If the item is a made to order item, we also don't allow for refunds.
1) Online process - Contact us at unseengrail@gmail.com.
2) In store process - Bring the old item to our store and we will have the return sorted on that day for you.
Please note: We only accept exchanges within 7 days from the purchase date
PLEASE NOTE: WE DON'T OFFER EXCHANGES AND REFUNDS FOR SNEAKER SALES.
