Privacy Policy

At Unseen Grail, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Information We Collect

When you shop with us or interact with our website, we may collect information such as your:

• Name and surname

• Email address

• Phone number

• Billing and delivery address

• Order and purchase information

• Payment-related information

• Information you provide when contacting us

We may also automatically collect basic information about how you use our website, such as your IP address, device and browsing activity.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Process payments, refunds and returns

• Communicate with you about your orders

• Provide customer support

• Improve our website and services

• Prevent fraud and protect our customers

• Send marketing communications where permitted and/or where you have consented

Sharing Your Information

We may share relevant information with trusted third-party service providers, including payment providers, couriers, website providers, marketing platforms and other businesses that help us operate our services.

We do not sell your personal information.

Marketing

You may unsubscribe from our marketing communications at any time by using the unsubscribe option provided or contacting us directly.

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Your Rights

Subject to applicable law, you may request access to, correction or deletion of your personal information and may object to certain uses of your information, including direct marketing.

Contact Us

For any privacy-related questions or requests, please contact:

Unseen Grail
Email: info@unseengrail.com
Address: 680 Trichardts Road, Boksburg

We may update this Privacy Policy from time to time. Any changes will be published on this page.