• Terms & Conditions

    Welcome to Unseen Grail. By using our website or purchasing from us, you agree to the following Terms & Conditions.

    1. Products & Availability

    We aim to ensure that all product descriptions, images, prices and availability are accurate. However, errors may occasionally occur. We reserve the right to correct errors, update information or cancel an order where necessary.
    Products are subject to availability.

    2. Orders & Payment

    An order is only confirmed once payment has been successfully received and the order has been accepted by Unseen Grail.
    We reserve the right to cancel or refuse an order where there is an error in pricing, stock availability, suspected fraud or another legitimate reason.

    3. Pricing

    All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
    Prices may change without notice. The price charged will be the price displayed at the time your order is placed, except where an obvious pricing error has occurred.

    4. Delivery

    We deliver to addresses within South Africa using third-party courier services.
    Delivery times are estimates and may vary due to courier delays, public holidays, unforeseen circumstances or incorrect delivery information provided by the customer.
    Once an order has been handed to the courier, delivery is subject to the courier's terms and processes.

    5. Returns & Exchanges

    Returns, exchanges and refunds are subject to our Returns & Refund Policy.
    Customers are responsible for following the required return process and ensuring that returned products meet the applicable conditions.

    6. Promotions & Discounts

    Promotional codes and discounts may be subject to specific terms, including expiry dates, minimum spend requirements or product exclusions.

    Unseen Grail reserves the right to withdraw or amend promotions where reasonably necessary.

    7. Website Use

    You agree not to misuse our website, attempt to gain unauthorised access, interfere with its operation or use it for unlawful purposes.
    All content on the Unseen Grail website, including images, logos, graphics, text and designs, belongs to Unseen Grail or its respective rights holders and may not be used without permission.

    8. Third-Party Brands

    Unseen Grail stocks products from various independent brands. Each brand remains responsible for its own products and intellectual property.
    9. Limitation of Liability
    We will take reasonable steps to provide a reliable service but cannot guarantee that our website will always be available, error-free or uninterrupted.
    To the extent permitted by South African law, Unseen Grail will not be liable for losses caused by circumstances outside our reasonable control.
    Nothing in these Terms & Conditions limits any rights you have under applicable South African consumer protection laws.

    10. Privacy

    Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy laws, including POPIA.

    11. Changes to These Terms

    We may update these Terms & Conditions from time to time. The latest version will always be published on our website.

    12. Contact Us

    If you have any questions regarding these Terms & Conditions, please contact:
    Unseen Grail
    Email: info@unseengrail.com
    Address: 680 Trichardts Road, Boksburg, Gauteng